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With mobile phones increasingly outnumbering desktop computers in both number and usage, mobile responsive design has evolved from a “good to have” to a “must have” in web design.
Furthermore, responsive design is no longer sufficient. To convert more website visitors into consumers, online businesses must stay up with digital change and ensure their sites are mobile-friendly.
Mobile optimization is the act of modifying your website’s content so that users who access the site via mobile devices enjoy an experience that is tailored to that device.”
A mobile-optimized site is intended for the experience of a smaller-screen user, rather than simply compressing or rearranging content on a screen.
Why is mobile optimization important?
Retailers must learn what constitutes a seamless purchasing experience. This means not just addressing the value of offline communication, but also recognizing and optimizing all online touchpoints, with mobile being critical in turning people into purchasers.
Consumers are digital nomads who browse and buy across multiple devices. This presents the issue of providing people with a ‘frictionless’ experience across whatever platforms they use – particularly mobile. Consumers will click away to another site unless retailers embrace a “mobile-first” strategy.
Conversion barriers on mobile devices
Consumers’ top five complaints about mobile shopping revolve around basic usability issues:
The mobile shopping experience is inadequate.
Using a mobile device to access a website might be extremely annoying. A poor user experience is created by small buttons, difficult-to-see links, and imprecise forms. Not to mention the seemingly limitless scrolling alternatives. Users will grow agitated and impatient if they have to wait for slow pages to load or cannot rapidly add things to their carts. As a result, abandoned carts and unfinished purchases are common.
This is obviously not what any online retailer desires.
It is, nevertheless, an all too regular circumstance. Assume you’re looking to buy a pair of wireless headphones on an e-commerce site. You may attempt the search button and discover that it is inoperable. Then you try to browse your selected item via the top-bar menu.
Finally, you might come upon a list of headphones that check the majority of your boxes. At that point, you’ll need to click on each one to see the details. To get to the information you need, you may need to squeeze, scroll, and manipulate the screen. And you might not be able to compare products, so you’ll have to keep tapping back and forth to see the information again.
After all of this, you may be required to establish an account before proceeding to the checkout process. If the form is difficult to complete, or if you are then required to validate your email address, etc., this could be the final straw.
Most potential consumers abandon a purchase when confronted with a sequence of tedious activities because they’ve lost patience and just don’t have the time.
Conversions are affected by a mobile-optimized website.
Mobile internet access has risen in recent years, with mobile now accounting for more than 55% of the market, compared to 41% for desktops (the rest going to tablets). However, conversion rates are still lower than on desktops.
Given this, it is obvious that mobile optimization is critical for online shops. They must make the purchasing process as simple as possible.
A smooth mobile experience includes the following features:
- Providing larger buttons to users
- Image compression
- Using auto-fill form fields and location detection settings
- Allowing users to check out as guests
- Providing several screens as an alternative to scrolling
Start with responsive design
There are several ways to guarantee your site is mobile-friendly, and how you go about it depends depend on the type of site you run. In general, a clean, basic design is preferable. That is more difficult if you run an eCommerce site with a large number of products or services. In this instance, it’s critical to select a fully responsive site design.
Responsive websites adjust to the size of the screen on which they are viewed. Instead of a top bar, users will frequently see a ‘hamburger’ menu, and graphics will shrink.
Responsive design gives you the building blocks to develop a fully mobile-ready site. Users will find your site more appealing and easier to navigate, which will assist increase conversions. However, in order to obtain the maximum conversion rates possible, you must further optimize for mobile.
A mobile-optimized website provides the best user experience.
Sites that use mobile optimization technologies reformat themselves totally for that device, ensuring a better user experience. A mobile-optimized site differs from a responsive site in that it is designed with the mobile user in mind and usually has its own URL.
Characteristics of a mobile-optimized website
Images on a mobile optimized site are lighter, allowing the site to load faster, and buttons are designed to fit larger fingers. They’re usually made to eliminate the necessity for pinching and scrolling.
When optimizing for smartphones, the text should be short and easy to read, with few conversion processes. Viewers must be satisfied that their information is secure, therefore optimized sites typically provide a variety of payment choices, including some that do not involve the entry of credit card information, such as PayPal, Apple Pay, or Google Pay.
Mobile sites are also easy to navigate and offer a simple navigation menu, like this.
Popups are rare on mobile-optimized sites, and graphics are generally decreased. Icons and’splash screens’ are employed efficiently (the first screen that users see when they open an app).
Because online screen real estate is so restricted, having only one call to action (CTA) each page is also a recommended feature.
Even if your marketing plan is good, such as using advanced SEO to bring visitors to your site, if your website is not mobile-optimized, you will fail to convert that traffic. When it comes to converting visitors into buyers, adopting a mobile-first mindset will yield tangible benefits. Make careful to test updates regularly while designing your mobile-optimized site. Then you can see what’s working and what isn’t, and customize your site to your clients’ needs—while maintaining high conversion rates.
